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SUPPORT

Welcome to HiditionGaming Support. We’re here!

  • I can't wear it properly.
    VR01 and T-1 adopt an over-ear wearing method favored by sound experts. Please refer to the quick guide included inside the package for faster and easier wear. (User Manual Download: Support -> Downloads -> User Manual)
  • What is the mmcx connector terminal? Is it compatible with other products?
    The unit (earset body) can be connected to most third-party cable products with MMCX connectors. Adjustable-fit boom microphone cables can also be connected to third-party products. However, each product may not fit because of its shape or size, depending on the design. If possible, we recommend products of a similar size and shape as possible even if you use other companies' products.
  • Can I use another cable product on the mmcx connector terminal?
    Most third-party cable products with MMCX connectors are compatible with Our Products. Before connecting third-party products to the MMCX connector, please check whether the cable shape interferes with the unit and causes abnormal wear.
  • The microphone is not working.
    Make sure the mic control remote is on mute. Please check if it is a game device supported by the microphone (4 poles 3.5 mm)
  • The volume is a little smaller than standard earphones.
    Gameplay environments using various devices and accessories are more likely to be exposed to different noises. Considering this, we set the resistance value a little higher than that of general products. If it's not enough, please raise the volume.
  • Can I buy a cable or earphone unit separately if I lose it?
    If you contact HiditionGaming, you can purchase it at a fair price after checking the product purchase history and serial number.
  • I can't wear it properly.
    VR01 and T-1 adopt an over-ear wearing method favored by sound experts. Please refer to the quick guide included inside the package for faster and easier wear. (User Manual Download: Support -> Downloads -> User Manual)
  • What is the mmcx connector terminal? Is it compatible with other products?
    The unit (earset body) can be connected to most third-party cable products with MMCX connectors. Adjustable-fit boom microphone cables can also be connected to third-party products. However, each product may not fit because of its shape or size, depending on the design. If possible, we recommend products of a similar size and shape as possible even if you use other companies' products.
  • Can I use another cable product on the mmcx connector terminal?
    Most third-party cable products with MMCX connectors are compatible with Our Products. Before connecting third-party products to the MMCX connector, please check whether the cable shape interferes with the unit and causes abnormal wear.
  • The microphone is not working.
    Make sure the mic control remote is on mute. Please check if it is a game device supported by the microphone (4 poles 3.5 mm)
  • The volume is a little smaller than standard earphones.
    Gameplay environments using various devices and accessories are more likely to be exposed to different noises. Considering this, we set the resistance value a little higher than that of general products. If it's not enough, please raise the volume.
  • Can I buy a cable or earphone unit separately if I lose it?
    If you contact HiditionGaming, you can purchase it at a fair price after checking the product purchase history and serial number.

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